UK Next Day Delivery
UK Next Day Delivery
We’ve answered some of the most common questions about our products, ordering process and policies below. If you can’t find the information you’re looking for, please feel free to contact our team and we’ll be happy to help.
Pure Prime Peptides supplies research peptides intended strictly for laboratory research purposes. All products are sold for research use only and are not intended for human consumption, veterinary use, diagnosis or therapeutic applications.
Our products are available to customers purchasing for legitimate laboratory research purposes. By placing an order, customers confirm that they understand the intended use of the products and will comply with all applicable laws and regulations.
No. All products sold by Pure Prime Peptides are intended strictly for laboratory research purposes only and are not for human consumption, veterinary use or any medical or therapeutic application.
Research Use Only (RUO) means the products are supplied solely for laboratory research and scientific investigation. They are not approved or intended for use as medicines, food products, cosmetics or dietary supplements.
Most of our peptides are supplied as lyophilised (freeze-dried) powder in sealed laboratory vials.
Lyophilisation is a freeze-drying process that removes moisture from a product to improve stability during storage and transportation.
Why does the powder look different between products?
The appearance of lyophilised peptides can naturally vary. Some products may appear as a fine powder, while others may form a compact cake or adhere slightly to the vial. These differences are normal and do not necessarily indicate any variation in quality.
Purity refers to the percentage of the finished material that consists of the intended peptide sequence. Product pages include purity information where applicable.
Products should be stored according to the storage guidance provided on the product page. In general, research peptides should be kept in a cool, dry environment and protected from moisture and direct sunlight.
Orders are usually processed within 1–2 working days. During busy periods, processing times may be slightly longer.
If your order has not yet been dispatched, we may be able to amend or cancel it. Please contact us as soon as possible after placing your order.
Once an order has been dispatched, we may not be able to make any changes.
Yes. Once your order has been placed successfully, you will receive an email confirming your purchase.
If tracking is available, you’ll receive your tracking information once your order has been dispatched. If you have any questions regarding your order, our support team will be happy to assist.
Yes. We offer delivery across the United Kingdom.
International shipping may be available to selected destinations. Please review our Shipping Policy or contact us before placing an international order.
Customers are responsible for ensuring that products may legally be imported into their country.
Orders are securely packaged to help protect products during transit and to ensure they arrive in good condition.
If your parcel or products arrive damaged, please contact us as soon as possible and include photographs of the packaging and contents where possible. We’ll investigate the issue and advise you on the next steps.
If your estimated delivery date has passed, please contact us with your order number so we can investigate with the delivery provider.
Please refer to our Returns & Refunds Policy for full details. Due to the nature of laboratory research products, returns may not be accepted once products have been opened or used.
If we’ve sent the incorrect product, please contact us promptly and we’ll work to resolve the issue as quickly as possible.
Approved refunds are typically processed back to the original payment method. The time taken for funds to appear depends on your payment provider.
We accept the payment methods displayed during checkout. Available options may change from time to time.
Yes. Payments are processed using secure payment systems to help protect your information during checkout.
No. Depending on the checkout options available, you may be able to complete your purchase as a guest without creating an account.
You can contact our customer support team using the contact details provided on our website. We’ll do our best to respond as quickly as possible during business hours.
I have a question that isn’t listed here.
If you can’t find the answer you’re looking for, please don’t hesitate to get in touch. We’re always happy to assist with general questions about our products, ordering process and policies.
