At Pure Prime Peptides, we aim to dispatch every order quickly, securely and with the care our customers expect. This Shipping Policy explains how we process orders, the delivery services we use and what you can expect once your order has been placed.

Order Processing

Orders are typically processed within 1–2 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will be processed on the next available working day.

During periods of high demand, promotional events or unforeseen circumstances, processing times may be slightly longer. If there is a significant delay, we will contact you using the details provided with your order.

UK Delivery Services

We deliver throughout the United Kingdom using trusted delivery partners, including:

Royal Mail Tracked 24
Royal Mail Tracked 48
DPD Next Day

The delivery options available for your order will be displayed during checkout.

Delivery estimates begin once your order has been dispatched and are provided as a guide only. While our delivery partners provide excellent service, delivery times cannot be guaranteed.

International Delivery

We may offer shipping to selected international destinations.

Customers are responsible for ensuring that the products they order can be legally imported into their country and that they comply with all local laws and regulations.

Any customs duties, import taxes, clearance fees or other charges are the responsibility of the customer unless otherwise stated.

We cannot accept responsibility for delays caused by customs authorities or international border inspections.

Order Confirmation

Once your order has been placed, you will receive an email confirming that your purchase has been received.

When your order has been dispatched, you will receive a further confirmation email. Where applicable, tracking information will also be provided.

If you do not receive your confirmation emails, please check your spam or junk folder before contacting us.

Tracking Your Order

Where a tracked delivery service is selected, tracking details will be sent once your parcel has been dispatched.

Please allow time for tracking information to become active after receiving your dispatch confirmation.

Packaging

Every order is carefully packaged to help protect the contents during transit.

We take reasonable care to ensure products are securely prepared before leaving our premises.

If your parcel arrives visibly damaged, please inspect the contents before use and contact us as soon as possible if there are any issues.

Incorrect Delivery Information

Please ensure that your delivery address is accurate and complete before placing your order.

Pure Prime Peptides cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete delivery information supplied at checkout.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your address before the order is dispatched; however, changes cannot be guaranteed once processing has begun.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control.

These may include:

• Severe weather conditions
• Courier network delays
• Customs processing (for international orders)
• Industrial action
• High seasonal demand
• Other unforeseen events

We appreciate your patience should any unexpected delays occur.

Lost or Missing Parcels

If you believe your parcel has been lost, please contact us as soon as possible.

We may ask you to provide:

• Your order number
• Confirmation of your delivery address
• Any relevant delivery information

We will investigate the matter with the delivery provider and keep you informed throughout the process.

Damaged Deliveries

If your order arrives damaged, please contact us promptly after delivery.

Where possible, include:

• Your order number
• Photographs of the outer packaging
• Photographs of the affected products

This information helps us investigate the issue and arrange an appropriate resolution where applicable.

Multiple Items

Where practical, orders containing multiple products will be shipped together.

In some circumstances, orders may be dispatched in separate shipments. If this happens, you will be notified where appropriate.

Research Use Only

All products supplied by Pure Prime Peptides are intended strictly for laboratory research purposes only.

Customers are responsible for ensuring that products are purchased, received and handled in accordance with all applicable laws and regulations within their location.

Contact Us

If you have any questions about shipping or the status of your order, please don’t hesitate to contact our customer support team.

We’re always happy to assist and will do our best to respond as quickly as possible during normal business hours.