Privacy Policy
At Pure Prime Peptides (“we”, “our” or “us”), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, who we share it with and your rights under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.
By using our website, you agree to the collection and use of your information as described in this policy.
Information We Collect
Depending on how you interact with our website, we may collect the following information.
Information You Provide
When you place an order, create an account, contact us or complete a form on our website, we may collect:
- Full name
- Billing address
- Delivery address
- Email address
- Telephone number
- Company name (where applicable)
- Any information you provide when contacting our customer support team
Order Information
To process your purchases, we may collect information relating to:
- Products ordered
- Order history
- Order value
- Delivery preferences
- Payment status
Payment card details are processed securely by our payment providers. Pure Prime Peptides does not store your full payment card information.
Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Website usage information
- Cookies and similar technologies
This information helps us maintain website security and improve your browsing experience.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Deliver products to you
- Communicate about your orders
- Respond to enquiries
- Provide customer support
- Improve our website and services
- Detect and prevent fraudulent activity
- Maintain website security
- Comply with legal and regulatory obligations
Where you have chosen to receive marketing communications, we may also send updates about our products, promotions and company news. You can unsubscribe at any time.
Lawful Basis for Processing
We process your personal information where we have a lawful basis to do so, including:
- Performing a contract with you
- Meeting legal obligations
- Pursuing our legitimate business interests
- Your consent, where required
Sharing Your Information
We only share personal information where necessary to operate our business.
This may include:
- Payment service providers
- Delivery companies
- Website hosting providers
- IT support providers
- Professional advisers
- Government bodies or regulators where required by law
We do not sell, rent or trade your personal information to third parties.
Cookies
Our website uses cookies and similar technologies to ensure the website functions correctly, improve performance and help us understand how visitors use our website.
Some cookies are essential for the operation of the website, while others help us improve functionality and user experience.
Further information can be found in our Cookie Policy.
Marketing
If you have chosen to receive marketing communications, we may send occasional emails regarding products, promotions or company updates.
You may withdraw your consent or unsubscribe at any time by following the unsubscribe link included within our emails or by contacting us directly.
Data Retention
We retain personal information only for as long as necessary to:
- Process orders
- Meet legal and accounting requirements
- Resolve disputes
- Enforce our legal agreements
When information is no longer required, it is securely deleted or anonymised where appropriate.
Your Rights
Under UK data protection legislation, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Restrict certain processing activities
- Object to certain processing
- Request a copy of your personal data
- Withdraw consent where processing relies upon consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.
Although we work hard to protect your information, no website or internet transmission can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the content or privacy practices of external websites. We encourage you to read the privacy policies of any websites you visit.
Children’s Privacy
Our website is intended for individuals aged 18 and over.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business operations or legal obligations.
Any updates will be published on this page together with the revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact our customer support team using the contact details available on our website.
If you remain dissatisfied, you have the right to raise a complaint with the Information Commissioner’s Office (ICO).